We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Everyone's Time is Equally Valuable.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time that was set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 12 hours notice for cancellation of appointments.

Multiple missed appointments may result in dismissal from our practice. 

We are committed to providing you with the best possible care. If you have medical Insurance, we are anxious to help you receive the maximum allowable benefits.  In order to achieve these goals, we need your assistance and understanding of our financial policy. 

Payment and/or co-payments for services are due at the time services are rendered, unless payment arrangements have been approved in advance by the Billing Department.  We accept:  CASH, CHECK, VISA, MASTERCARD and DISCOVER as forms of payment.  Returned checks and balances older than 30 days may be subject to an additional collection fee.  The fee for a returned check is $25.00. Returned checks that are not paid in full within 20 days will be reported to Pima County Attorney’s Office through their Bad Check Program.  A fee of $25.00 will be charged to your account if it is sent to our collection agency.  If your account is placed with our collection agency, you may be dismissed from our practice and our relationship with you may end with a 30-day notice at that time. 

We will gladly discuss your proposed treatment and answer any questions in relation to your insurance.  You must realize however, that: 

1. Your insurance company is a contract between you, your employer and the insurance company.  

• We are NOT a part in that contract. 

2. Not all services are covered benefits in all contracts.  Some insurance companies arbitrarily select certain services that they will not cover. 

We must emphasize that as medical care providers, our relationship is with you, not your insurance company.  While filing of most insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date services are rendered.  We realize that temporary financial problems may affect the timely payment of your account.  If such problems do arise, we encourage you to contact our billing office promptly for assistance in the management of your account. 

If you have any questions about the above information or any uncertainty regarding insurance coverage, PLEASE do not hesitate to ask us.  We are here to help you. 

To our patients, this notice describes how health information about you, as a patient of the practice, may be used and disclosed, and how you can get access to your health information.  This is required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPPA). 

Our commitment to your privacy

Our practice is dedicated to maintaining the privacy of your health information.  We are required by law to maintain the confidentiality of your health information. 

Use and disclosure of your health information in certain special circumstances. 

The following circumstances may require us to use or disclose your health information.

1. To public health authorities and health oversight agencies that are authorized by law to collect information. 

2. Lawsuits and similar proceedings in response to a court or administrative order. 

3. If required to do so by law enforcement officials. 

4. When necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public.  We will not make disclosures to a person or organization to prevent threat. 

5. If you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities. 

6. To federal officials for intelligence and national security activities authorized by law. 

7. To correctional institutions or law enforcement officials if you are an inmate or under the custody of law enforcement officials.

8. For Worker Compensation and similar programs.    

9. Your medical information may also be used to send billing information to a health insurance plan or to obtain payment from other insurers, including but not limited to AHCCCS, Medicare or other third-party insurers.  If your health information is used for payment purposes, we will only disclose the minimal amount of information that is necessary for payment purposes.            

Missed appointments are costly to us and to other children who could have used the time set aside for your child.

Cancellations are requested 12 hours in advance. This will allow us time to give the appointment to another child who needs to be seen that day.

We reserve the right to charge you $25.00 for missed or “no show” appointments as well as late cancellations made without 12 hours prior notice. New patients that “no show” for their first scheduled appointment will be discharged and will not be allowed to reschedule in our office.

Our “no show” policy states that after 3 “no shows,” for an individual childc and 5 "no shows," within the family, the entire family will be discharged from our practice.