FAQs

Answers to these frequently asked questions are intended to provide brief information relevant to your child's health and how our practice is run. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

Frequently Asked Questions

  • Are you accepting new patients?

    Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurances" Menu Tab. 

  • I just gave birth. When should I schedule my baby's first doctor visit?

    We recommend that your newborn be seen in our office when the baby is 3-5 days of age. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

  • What days are you open?

    Our office is open Monday through Friday from 8am - 5pm.  


    Our office observes the following holidays:

    • New Years
    • Memoria Day
    • Fourth of July
    • Labor Day
    • Thanksgiving including the following Friday
    • Christmas Day and the following day

  • How do I make an appointment?

    To make an appointment please call 520-293-6686 and our team will be happy to assist you.  To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.


    Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

  • Do you accept my health insurance?

    Please refer to our insurance page to review a list of accepted insurance providers.

  • May I request a specific Pediatrician for my visit?

    New patients, every effort is made to schedule your child's well care and follow up visits with the physician and location of your choice. When your child is ill, he or she may see any of our physicians.


    Established patients, our practice encourages your child to see the physician that they initially established with for all well care and follow up visits.  When your child is ill, he or she may see any one of our physicians. 

  • Does your practice support breastfeeding mothers?

    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.


    Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit.   

  • How do we contact the after hours doctor?

    Our  pediatric triage facility may be reached after hours by dialing 520-296-6686.  


    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.


    Poison Control:

    1-800-222-1222

  • How often does my child need to be seen in the office?

    Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

  • Why does my child need to receive vaccinations?

    Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to The American Academy of Pediatrics (AAP), vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. 


    If you have any questions about vaccinations, please do not hesitate to speak to one of our physicians.

  • What immunizations will my child receive?

    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by The American Academy of Pediatrics (AAP). Please discuss your immunization questions and concerns with any of our pediatricians.

  • My child needs to see a specialist. What do I do?

    For non-urgent referrals: when one of our doctors refers you to a specialist, please allow 72 business hours for the completion of your referral.   You will receive a call from one of our team members once completed.  Most referrals are completed electronically and submitted directly to the specialist's office. 


    For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately.  You will receive a call from one of our team members once completed, and we will provide you  with the phone number of the specialist to call and make an appointment. 

  • When will I receive lab or test results?

    You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

  • How do I obtain a prescription refill?

    Please call our office for ADD/ADHD  monthly refills. Please plan ahead and allow at least 24-72 hours for refill approval. 


    Please call your pharmacy for any other routine refills other than ADD/ADHD medication. 

  • When should my baby start solid foods?

    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

  • What is a Pediatrician?

    A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.


    Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

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